Frequently Asked Questions
Best Price Guarantee
If you found a better price on any online retailer in the US, you would exercise your rights to be compensated. Please let us know by Contact Us and provide the link of the lower price website. We will compare and offer you a coupon to offset this.
I have emailed you with an enquiry but have not received a reply
Our customer services reply to your enquiry within 24 hours. In the event you do not receive a reply within such time, please check you spam mail or add us to your exclusion list and email us again.
I live close to you. Can I pick up the product directly?
Currently, the pick-up service is unavailable. Instead, your order will be delivered by either DPD or Royal Mail.
Our regular delivery time usually takes around 6-8 business days (handling time is included).
How do I know if I have successfully placed an order with you?
After placing an order on our website, you will see an order confirmation page displaying your Order ID. An automated confirmation email will be sent to your registered email address.
Alternatively, you can log on to “My Account” to check your recent order history. If you cannot see order details in your account and no confirmation email has been sent within 1 working day, it is very likely that the order has not been placed successfully. In this unlikely event, please contact our Customer Service Support immediately for the further assistance before placing another order.
I have placed my order, but I noticed the address is incorrect?
Please email us with the quotation of your Order ID, the address that needs to be changed and the reason for the change. Please note that we can only notify the courier of the change. For the security reason, we cannot change it directly.
How can I cancel my orders?
Please contact our customer service as soon as possible
Can I pay my order by instalment?
We are sorry to inform you that we currently do not accept such a payment method.
What is your return policy? Do I need to pay the shipping cost?
Because we provide 30 days no-reason return, buyers are responsible for the cost of return shipping. This means that no compensation of sending the product back to us is covered.
When can I receive my products?
Our standard delivery is 6-8 working days. If you are in a hurry, we suggest that you should choose our rush order. It is noted that any rush order will be treated as a special case and you will be charged with an additional fee of $5. You can receive your product(s) within 5-6 working days.